Terms & Conditions

Futureplumb
Terms & Conditions

Futureplumb
Terms & Conditions

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Service Plan
Terms & Conditions

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In the event of a conflict between Service Plan Terms & Conditions and Futureplumb Terms & Conditions, the Service Plan Terms & Conditions has precedence.

Homebuyer’s Report
Terms & Conditions

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Futureplumb Services Ltd.

Terms & Conditions

Our terms 1. Definitions and Interpretation
1.1 The following definitions and rules of interpretation apply in this Agreement:
Estimate -­ the Estimate describing the Goods and Services and the price of them set out overleaf or otherwise provided to you;; Event Outside our Control -­ defined in clause 11.2;;
Goods -­ the goods that We are selling to you as set out in the Order;;
Order -­ your order for the Goods and/or Services as set out in Our Estimate;;
Services -­ the services that We are providing to you as set out in the Order;;
Terms -­ the terms and conditions set out in this document;; and
We/Our/Us – Futureplumb Services Limited incorporated and registered in England and Wales with company number 13365549 whose registered office is at Old Fire Station 234-236 High Street, Gosforth, Newcastle. NE3 1HH.
1.2 When We use the words “writing” or “written” in these Terms, this will include email or text messages unless We say otherwise.
2. Our contract with you
2.1 These are the terms and conditions on which We supply Goods, or Services, or both Goods and Services, to you.
2.2 Please ensure that you read these Terms carefully, and check that the details on the Order and in these Terms are complete and accurate, before you sign the Order. If you think that there is a mistake or require any changes, please contact Us to discuss. We will confirm any changes in writing to avoid any confusion between you and Us.
2.3 When you sign and submit the Order to Us, this does not mean We have accepted your order for Goods and/or Services. Our acceptance of the Order will take place as described in clause 2.4. If We are unable to supply you with the Goods and/or Services, We will inform you of this and We will not process the Order.
2.4 These Terms will become binding on you and Us when We issue you with a written acceptance of an Order OR We contact you by text or email that We are able to provide you with the Services or the Goods, at which point a contract will come into existence between you and Us.
2.5 If any of these Terms conflict with any term of the Order, the Order will take priority.
2.6 Any images of the Goods on Our website or in any catalogue or brochure are for illustrative purposes only. Although We have made every effort to display any colours accurately, We cannot guarantee that any printed pictures accurately reflect the colour of the Goods. Your Goods may vary slightly from those images.
3. Changes to Order or Terms
You may make a change to the Order for Goods and/or Services at any time before We despatch the Goods or give you a start date for the Services by contacting Us. Where this means a change in the
total price of the Goods and/or Services, We will notify you of the amended price in writing.
4. Third-­party manufacturer’s guarantee of Goods
Goods supplied by Us will often come with a manufacturer’s guarantee. For details, please refer to the manufacturer’s guarantee provided with the Goods. However, regular servicing of the Goods may be necessary in order to maintain that guarantee.
5. Seller’s guarantee of Goods and Services
5.1 We guarantee that on installation and for a period of 30 days from installation, Goods which do not have the benefit of a manufacturer’s guarantee shall be free from material defects. If new Goods are installed, we also guarantee the quality of the workmanship involved in the provision of the Services for a 12 month period from completion of our work. However, these guarantees do not apply in the circumstances described in clause 5.2. If no new Goods are installed, we guarantee the quality of Our workmanship only for a 30 day period.
5.2 These guarantees do not apply to any defect in the Goods or other faults arising from:
5.2.1 fair wear and tear;;
5.2.2 wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;;
5.2.3 if you fail to operate or use or fail to service or maintain the Goods in accordance with the user instructions;; and
5.2.4 any alteration or repair by you or by a third party who is not one of Our authorised repairers.
6. Providing Services
6.1 We will supply the Services to you from the date set out in the Order OR the date agreed between Us in writing until the Estimated completion date set out in the Order (if any).
6.2 We will make every effort to complete the Services on time. However, there may be delays due to an Event Outside Our Control. See clause 11 for Our responsibilities when an Event Outside Our Control happens.
7. If there is a problem with the Services
In the unlikely event that there is any defect with the Services:
7.1 please contact Us and tell Us as soon as reasonably possible;; and
7.2 please give Us a reasonable opportunity to repair or fix any defect, you will not have to pay for Us to repair or fix a defect with the Services notified to us within
30 days of the completion of the Services.
8. Price, payment and scope of work
8.1 The price of the Goods and/or the Services will be set out in the Order. Our prices may change at any time, but price changes will not affect Orders that We have confirmed with you.
8.2 These prices exclude VAT. If the rate of VAT changes between the date of the Order and the date of delivery or performance, We will adjust the rate of VAT that you pay, unless you have already paid for the Goods and/or Services in full before the change in the rate of VAT takes effect.
8.3 Payment for the Goods and/or Services will be due as set out on any payment schedule on the Estimate. In the absence of any payment schedule, then payment in full will be required immediately on completion of the provision of the Goods and Services.
8.4 If you do not make any payment due to Us by any due date for payment, We may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount and, in addition, We reserve the right to levy an administration charge of £50 or such other sum as We think reasonable in relation to any unpaid account.
8.5 The price on the Order does not include the following:
8.5.1 any repairs identified or needed due to design or other faults in your current system at the time of the Services being carried out;;
8.5.2        any   improvements   which   are   needed   to   your   heating   or   plumbing   system   or  electrical  installation,  including  the  cost  of  PowerFlushTM  or  any  work  needed  to  bring  your  system  or  installation  up  to  current  standards;;
8.5.3        getting  to  your  system  (materials  and  labour)  –  for  example,  pipes  or  wiring  buried  in  walls  or  “built-­in”  appliances;;
8.5.4        any  additional  installation  or  other  work  that  may  be  required  as  a  result  of  faulty  masonry  or  other  issues  that  can  only  be  identified  after  We  have  started  to  carry  out  the  Services;;
       8.5.5     removing  any  dangerous  waste  material,  including  asbestos;;  or
       8.5.6    repairing  or  replacing  appliance  flues  unless  specifically  included  in  the  Estimate.
8.6       Following  Our  work,  you  may  need  to  do  some  redecorating.    You  will  be  responsible  for  this  (and  We  will  not  pay  for  it)  unless  we  have  been  negligent.    If  access  has  to  be  made,  we  will  fill  in  any  holes  and  leave  the  surface  level  but  we  will  not  necessarily  replace  the  original  surface  or  construction.
8.7       If  the  safety  earthing  arrangements  in  your  property  do  not  meet  the  standards  set  out  in  the  current  Institute  of  Electrical  Engineers  regulations,  We  will  tell  you  what  work  is  needed  to  correct  any  problem.    Any  work  recommended  to  put  things  right  is  an  extra  cost.
2.         Insurance  of  Goods  and  title
Title   in   the   Goods   will   not   pass   to   you   until   we   have   received   full   payment   for   them   and   for   any  associated   Services.      Until   title   to   the   Goods   has   passed   to   you,   you   will   keep   the  Goods   in  satisfactory  condition  and  keep  them  insured  against  all  risks  for  their  full  price.
3.         Our  liability  to  you
10.1  We  do  not  exclude  or  limit  in  any  way  Our  liability  for:
10.1.1       death   or   personal   injury   caused   by   Our   negligence   or   the   negligence   of   Our  employees,  agents  or  subcontractors;;
       10.1.2     fraud  or  fraudulent  misrepresentation;;
10.1.3   breach  of  the  terms  implied  by  section  12  of  the  Sale  of  Goods  Act  1979  and  by  section   2   of   the   Supply   of   Goods   and   Services   Act   1982   (title   and   quiet  possession);;  and
       10.1.4    defective  products  under  the  Consumer  Protection  Act  1987.
10.2     Subject  to  clause  10.1:
10.2.1       We  shall  under  no  circumstances  whatever  be  liable  to  you,  whether  in  contract,  tort  (including  negligence),  breach  of  statutory  duty,  or  otherwise,  for  any  loss  of  profit,  or  any  indirect  or  consequential  loss  arising  under  or  in  connection  with  this  Order;;  and
10.2.2   Our  total  liability  to  you  in  respect  of  all  other  losses  arising  under  or  in  connection  with   the   Contract,   whether   in   contract,   tort   (including   negligence),   breach   of  statutory  duty,  or otherwise,  shall  in  no  circumstances  exceed  £1,000.
10.3      The  terms  implied  by  sections  13  to  15  of  the  Sale  of  Goods  Act  1979  and  the  terms  implied  by  sections  3  to  5  of  the  Supply  of  Goods  and  Services  Act  1982  are,  to  the  fullest  extent  permitted  by  law,  excluded  from  the  Contract.
10.4  This  clause  10  shall  survive  termination  of  Our  Agreement  with  you.
4.         Events  Outside  Our  Control
11.1      We  will  not  be  liable  or  responsible  for  any  failure  to  perform,  or  delay  in  performance  of,  any  of  Our  obligations  under  these  Terms  that  is  caused  by  an  Event  Outside  Our  Control.
11.2  An  Event  Outside  Our  Control  means  any  act  or  event  beyond  Our  reasonable  control.
11.3      If  an  Event  Outside  Our  Control  takes  place  that  affects  the  performance  of  Our  obligations  under  these  Terms:
       11.3.1  we  will  contact  you  as  soon  as  reasonably  possible  to  notify  you;;  and
11.3.2   our  obligations  under  these  Terms  will  be  suspended  and  the  time  for  performance  of   Our   obligations   will   be   extended   for   the   duration   of   the   Event   Outside   Our  Control.
5.         Your  rights  to  cancel  and  applicable  refund
12.1      Before  We  begin  to  provide  the  Services  or  the  Goods  are  delivered,  you  have  the  following  rights  to  cancel  an  Order  for  Goods  and/or  Services:
12.1.1       you  may  cancel  any  Order  for  Goods  and/or  Services  at  any  time  before  the  start  date  for  the  Services  by  contacting  Us.    We  will  confirm  your  cancellation  in  writing  to  you;;
12.1.2       if  you  cancel  an  Order  under  clause  12.1.1  and  you  have  made  any  payment  in  advance  for  Services  that  have  not  been  provided  to  you,  or  Goods  that  have  not  been  delivered  to  you,  We  will  refund  these  amounts  to  you;;  and
12.1.3       however,  if  you  cancel  an  Order  for  Goods  and/or  Services  under  clause  12.1.1  and  We  have  already  started  work  on  your  Order  by  that  time,  you  will  pay  Us  any  costs  We reasonably  incurred  in  starting  to  fulfil  the  Order,  and  this  charge  will  be  deducted  from  any  refund  that  is  due  to  you  or,  if  no  refund  is  due  to  you,  invoiced  to  you.    We  will  tell  you  what  these  costs  are  when  you  contact  Us.
12.2      Once   We   have   begun   to   provide   the   Services   to   you,   you   may   cancel   the   contract   for  Services  with  immediate  effect  by  giving  Us  written  notice  if:
12.2.1       we   break   this   contract   in   any   material   way   and   We   do   not   correct   or   fix   the  situation  within  14  days  of  you  asking  Us  to  in  writing;;  and
12.2.2       we   go   into   liquidation   or   a   receiver   or   an   administrator   is   appointed   over   Our  assets.
6.         Our  rights  to  cancel  and  applicable  refund
13.1      If   We   have   to   cancel   an   Order   for   Goods   and/or   Services   before   the   Services   start   or   the  Goods  are  delivered:
13.1.1       we  may  have  to  cancel  an  Order  before  the  start  date  for  the  Services  due  to  an  Event  Outside  Our  Control  or  the  unavailability  of  stock  or  (in  the  case  of  Services)  key  personnel  or  key  materials  without  which  We  cannot  provide  the  Services.    We  will  promptly  contact  you  if  this  happens;;
13.1.2   if   We   have   to   cancel   an   Order   under   clause   13.1.1   and   you   have   made   any  payment   in   advance   for   Services   that   have   not   been   provided   to   you,   or   Goods  that  have  not  been  delivered  to  you,  We  will  refund  these  amounts  to  you;;  and
13.1.3       where  We  have  already  started  work  on  your  Order  for  Services  by  the  time  We  have  to  cancel  under  clause  13.1.1,  We  will  not  charge  you  anything  and  you  will  not  have  to  make  any  payment  to  Us.

OFFICE LINE

0800 4488 180

OFFICE MOBILE

07956 968 056

WORKING HOURS

9:00am – 5:00pm

OFFICE LINE

0800 4488 180

OFFICE MOBILE

07956 968 056

WORKING HOURS

9:00am – 5:00pm