If you’re looking for reliable plumbing, heating, gas and fire experts around Newcastle you have come to the right place!

Futureplumb is your local service professional committed to delivering high-quality solutions backed by solid guarantees. Call us now on 08004488180 to discuss your needs and learn how we can help you enjoy the long-term peace of mind you deserve. 

Our Guarantee

When you call a professional plumbing and heating company, you may want to know if the work will be backed by a good guarantee. At Futureplumb, we take care of our customers with solid guarantees that ensure problem-free solutions. We are your local plumbing and heating specialists dedicated to your safety and comfort. Our Gas Safe Registered engineers are here to help you achieve complete safety and comfort without any hassle.

12 Months Guarantee on Labour when any new Parts are fitted

When we carry out any repair, installation or servicing on your plumbing or heating, we guarantee our work for 12 months from the day the work is completed (That’s a guarantee on our work NOT faulty parts or materials).

If for any reason you are not satisfied with the results of our work, or if there is a problem after the service, we will return to your property and fix the issue without charge.

This applies to all jobs that we do, unless it is discussed with you upfront (see non-guaranteed work below).

12 Months Guarantee on boiler, heating system, fire and stove installations

When we install a new boiler, heating system, fire or stove we cover it with 12 months of complimentary aftercare, in addition to the Manufacturer’s Warranty on the equipment itself. During the next 12 months after we complete our work, you can enjoy peace of mind knowing that if any problems arise with your new boiler or whatever part of the heating system we worked on as a result of our work, you can give us a call and we will set the issue straight without charge.

As accredited installers for most of the major boiler, fire and stove brands, we are able to offer you the Manufacturer’s Extended Warranty.

In certain new boiler cases, this warranty can last for up to 10 years depending on the manufacturer.

Just let us know your full requirements and budget and we will provide the most suitable, cost-efficient quotation which is completely free of charge with no obligation to commit.

Non-guaranteed work

If you ask us to carry out any work or if a job is unable to be completed to a safe, high standard because of an unforeseen issue, our engineers will state ‘Guarantee not applicable’ on the job completion certificate. Unfortunately, in such cases our guarantee does not apply.

Examples of where we would mark ‘Guarantee not applicable’ on a job card are as follows but not limited to…

Having restricted access to the job, carrying out the job would risk causing damage to the property, the job would not rectify the problem, a job that was only temporary, not replacing unserviceable parts or fittings.

We will never carry out any repair, or leave any piece of equipment in service, if we do not consider it to be safe.